Privacy Policy

STACKD operates this store to provide you with digital guides and educational products. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our store or make a purchase.

By using our store, you agree to the practices described in this policy.

• Contact details: name, email address, billing address
• Payment information: processed securely via Shopify Payments or Stripe — we never store card details
• Order information: products purchased, order history
• Device and usage data: IP address, browser type, pages visited
• Communications: any messages you send to our support email

We do not collect physical shipping addresses as all products are delivered digitally.

• To process and fulfil your digital product orders
• To deliver your PDF guide via email through Sky Pilot (our delivery partner)
• To send order confirmations and respond to support requests
• To improve our store and products
• To comply with UK legal obligations

We do not sell your personal information to third parties.

Your purchase is fulfilled by Sky Pilot. Upon completed payment, Sky Pilot sends your download link to the email address provided at checkout. Sky Pilot processes your email address solely for delivery purposes.

• Right to access the personal information we hold about you
• Right to correct inaccurate information
• Right to request deletion of your personal information
• Right to object to processing
• Right to data portability
• Right to withdraw consent at any time

To exercise any of these rights, contact us at tweesten.digital@proton.me. We will respond within 30 days.

We retain your personal information for as long as necessary to fulfil your order, resolve disputes, and comply with legal obligations. Order records are retained for 6 years in accordance with UK tax law.

Your information may be processed by Shopify (Canada/USA) and Sky Pilot outside the UK. Such transfers are protected by appropriate safeguards including Standard Contractual Clauses in accordance with UK GDPR.

Our products are designed for individuals aged 14 and over. If you are under 16, please ensure a parent or guardian has reviewed this policy. We do not knowingly collect personal information from children under 13.

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.